Frequently Asked Questions

Yes. All shipments of watches and recorded delivery items will require a signature upon arrival. In the instance that a signature cannot be obtained, a calling card will be left by the courier at the address with details for rearranging delivery or collection from your local depot. If the item is not collected and subsequently returned to us, postage will be charged to resend the item.

All of our shipments are fully insured against loss or damage during transit. If you believe that your item has been lost or damaged in the post or has not arrived within estimated delivery times, please email US with details of your order. As all shipments are fully traceable, we will contact the relevant shipper on behalf of the recipient, keeping you informed throughout of an estimated date of replacement.

Once your item has been dispatched, we will email you with a tracking number for your delivery. Please use the relevant shipping website to trace your package or our onsite tracking page.

No, items must be delivered to the address provided on the order and must be signed for.

Yes, you most definitely can! Each watch model is pressure tested to 100m /330 feet and 300m for diver models.  The top quality solid stainless steel construction will prevent salt water from eating into the watch.

The fonts on the face are all clear and extremely sharp so you can easy read the time and date.

No. Just like with the Asian watches, there are different grades of qualities even for these top quality watches. The first grade, which is the type some retailers sell (and try to represent them as 27-jewel ETA watches), carries a movement that is a copy of the Swiss ETA movement. Although these are very high in quality as well, the truth is, you are not getting a genuine Swiss movement, nor are you getting the same craftsmanship as in our Swiss movement watches. Because of the high price and materials used you will not find a Swiss movement watch anywhere on the internet for under $1000. If you do then we are almost certain that that watch will not have a genuine Swiss movement. As the saying goes “you get what you pay for” and this is no different with these watches.

Replacement straps, pins and bezels can be purchased by contacting our support staff.

Watches require regular servicing to maintain optimum efficiency. Service is normally required every 5 years.

Steamy environments; wearing a watch in a hot, steamy environment can potentially cause the case to expand and contract resulting in condensation inside the watch that may damage vital internal parts. Magnetic fields; placing your watch near speakers, refrigerators or other items with strong magnetic fields can potentially cause the movement to fail or function incorrectly. Leaving the crown out or unscrewed when worn in water Extreme temperatures above 140f or 60c and below -40f or -40c. Extreme changes in temperature can cause the case to expand and contract resulting in condensation to form inside the watch. Heavy constant vibration or sudden impact; for example with pneumatic drills and machinery or dropping onto hard surfaces Chemical Products: Avoid contacts with solvents, detergents, perfumes and cosmetic products which can affect the life span of a polymer straps and potentially crown gaskets and seals.

Our watches can be cleaned by using a soft tooth brush and cold water in the event that they are dirtied by mud or dust.

Repairs to your watch during the warranty period MUST be carried out by an officially certified service center. Failure to adhere to this requirement will invalidate your warranty. If the warranty term has expired, repairs, servicing and battery replacement can be carried out by an alternative service center or directly with us. However, we strongly recommend that you seek a reputable Swiss watch service center with trained technicians and the facilities to perform a pressure test so that water resistance is maintained. Please note that service centers that are not registered with us may not have all of the components required to carry out an efficient service.

All our movements are made in Switzerland by ETA the world’s leading Swiss movement manufacturers.

We use sophisticated anti-fraud screening software and operates strict security checks to verify the authenticity of all orders. This process includes confirmation of billing address, e-mail verification and third-party assistance. Please be aware that if this process cannot be completed we will contact you for further confirmation at the email address provided with the order. In the instance that an order cannot be verified to our satisfaction, we will refund the card and the order will not be dispatched. Please note that your billing address MUST match the address that is registered with your card. If you have any questions or concerns about this process please contact us for advice on how to ensure your order is processed smoothly.

Yes, our secure online credit card processing is handled by Secure Bank gateway that utilize the most secure reliable and up to date online payment system available today. We do not have access to your Credit Card data. All credit cards purchases are 100% secure via Bank Secure payment. We do not accept PayPal payments.

If for any reason you do not wish to use our secure Bank gateway to place your order or you would like to pay by another method such as money order or bank transfer please email us.

We offer a 7 day money back guarantee whereby if the watch is not suitable on arrival; simply return it to us in brand new condition in the original packaging to receive a full refund. Please note that we do not refund postage.  Please contact us for instructions on returning your watch.

We consider customer satisfaction and after-sales care to be one of the most important aspects of our business. This is why all our watches come with one year warranty.

Our aim is to deliver exceptional products and services that result in many years of reliable service. We take great care to ensure that each watch is manufactured from the finest materials and to the highest possible standard. However, the fine and exacting nature of watch manufacturing can, on rare occasions, result in faults. If you experience any problems with your watch, we will deal with it as promptly and efficiently as possible.

Our one year warranty covers material and manufacturing defects. Subject to inspection and assessment of the fault by our service center, we guarantee we will repair or replace a customer’s watch with the same model or a superior model if a direct replacement is unavailable. We will take action in the warranty process as soon we have your watch and confirmation of your warranty registration details.

Repair and warranty work during the term of the warranty period MUST be carried out by an authorized Swiss repair center. Failure to adhere to this requirement will invalidate your warranty and a cost will be incurred.

Warranty Cover includes:

  • Hands falling off
  • Movement failure
  • Watch losing more than manufacturer’s stated time during the first 12 months
  • Sapphire crystal falling out
  • Date not changing correctly
  • Condensation or flooding when crown is fully in position
  • Manufacturing defects

Non Warranty:

  • Sapphire crystal becoming scratched, chipped or broken after hard impact
  • Crown stems snapping or detaching from case after misuse
  • Bezels becoming scratched lose or lost after hard impact
  • Bezel becoming detached due to loss of pins and drop
  • Strap or bracelet becoming scratched
  • Buckle clasp breakage or damage after misuse
  • Case back becoming scratched
  • Watch case becoming scratched
  • Loss of lug screw pins
  • Defects or damage due to misuse and/or physical/accidental abuse
  • Defects or damage due to the attempted repair of an unauthorized service center
  • Flooding or condensation due to the crown being left out of position, including thermal shock which may result in dial condensation if a warm watch is suddenly exposed to an extremely cold environment.

Simply contact us via email or phone if you experience any problems with your watch, we will deal with it as promptly and efficiently as possible and if need be we will replace the item(s) in accordance to our warranty with no questions asked.

A pressure test during the service or repair will determine whether your watch is still water resistant to the manufacturer’s specification. This test is always required when a repair or service has taken place and the case has been opened.  It is recommended that servicing, replacing the gaskets and seals and pressure testing should be carried out every two years on watches that are regularly used in water to ensure continued water resistance.

Each watch models is pressure tested up to 100m / 330 feet and 300m for diver models. Water resistance refers to the watch’s ability to resist water from entering the case, and is determined by how well the watch case is sealed. Water resistance does not refer explicitly to the depth a watch can safely go and is measured in various units including bar, atmospheres or feet. Water resistance is determined by the amount of pressure a watch can withstand, not the depth it can withstand. It is recommended that a watch which is used regularly in water should undergo a service replacing the gaskets and seals every two years to ensure optimum water resistance.

Regardless of brand, price or model, it is recommended across the industry that watches should not be worn in steamy environments such as the shower, saunas or spas. If the water temperature is hot, the watch case may expand and contract causing a vacuum and rendering the gaskets less effective at keeping out moisture and especially steam. While the watch is in a warm environment the case will try to purge air that has also expanded, and when the watch is moved to a cooler environment, it will attempt to draw air in which will condensate once the watch cools. Additionally, soaps, gels and hot steam can affect the nylon seals and the oils found inside all watches regardless of their pressure rating.