One Year International Warranty

What is covered within my one year warranty?
We consider customer satisfaction and after-sales care to be one of the most important aspects of our business. This is why all our watches come with one year warranty.

Our aim is to deliver exceptional products and services that result in many years of reliable service. We take great care to ensure that each watch is manufactured from the finest materials and to the highest possible standard. However, the fine and exacting nature of watch manufacturing can, on rare occasions, result in faults. If you experience any problems with your watch, we will deal with it as promptly and efficiently as possible.

What does Warranty Cover?
Our one year warranty covers material and manufacturing defects. Subject to inspection and assessment of the fault by our service center, we guarantee we will repair or replace a customer’s watch with the same model or a superior model if a direct replacement is unavailable. We will take action in the warranty process as soon we have your watch and confirmation of your warranty registration details.

Repair and warranty work during the term of the warranty period MUST be carried out by an authorized Swiss repair center. Failure to adhere to this requirement will invalidate your warranty and a cost will be incurred.

Warranty Cover includes:

  • Hands falling off
  • Movement failure
  • Watch losing more than manufacturer’s stated time during the first 12 months
  • Sapphire crystal falling out
  • Date not changing correctly
  • Condensation or flooding when crown is fully in position
  • Manufacturing defects

Non Warranty:

  • Sapphire crystal becoming scratched, chipped or broken after hard impact
  • Crown stems snapping or detaching from case after misuse
  • Bezels becoming scratched lose or lost after hard impact
  • Bezel becoming detached due to loss of pins and drop
  • Strap or bracelet becoming scratched
  • Buckle clasp breakage or damage after misuse
  • Case back becoming scratched
  • Watch case becoming scratched
  • Loss of lug screw pins
  • Defects or damage due to misuse and/or physical/accidental abuse
  • Defects or damage due to the attempted repair of an unauthorized service center
  • Flooding or condensation due to the crown being left out of position, including thermal shock which may result in dial condensation if a warm watch is suddenly exposed to an extremely cold environment



How do I register a warranty claim?

Simply contact us via email or phone if you experience any problems with your watch, we will deal with it as promptly and efficiently as possible and if need be we will replace the item(s) in accordance to our warranty with no questions asked.